Telstra
Connection Fee

I have rented flat in Spring Hill next to city and I asked from Telstra to provide me with the phone service.

On my first bill, I figured out the connection fee was 299 dollar. When I called Telstra representative, I was told

Since this is the first time, my flat gets connected to phone service therefore the connection fee is 299 dollars.

I am pretty sure there was no cabling job, because when the technician arrived to do the connection, I was at home and he spent just 10 mins to do the connection. I also doubt that it was the first connection for that flat.

I am wondering if there is any organisation that I can raise this issue to.

Thanks