We had just moved into our rental house in North Brisbane & I was trying to connect the home phoneline. I call Telstra and everything is going fine, the girl is asking the normal questions etc. I mention Im from New Zealand so she offers me an international calling package for $10. I agree to take this offer and I ask her, "how much will it cost to call New Zealand per minute?". She says, "Hold on I'll find out for you". She puts me on hold for 7 minutes and never comes BACK. Like wtf? So I ring back Telstra and some other female answers from a totally different Telstra call centre. I say,
"Hi, I was on the line with a Telstra operator trying to connect a new home phoneline & she put me on hold & never came back".
She goes:
"Yeah..?"
Im thinking well are you gonna frickin help you idiot lol. Im like, WELL CAN YOU HELP ME I WAS TRYING TO CONNECT MY PHONE LINE AND GOT CUT OFF.
She thinks about it, & the rest of the convo went like this:
name?
I tell her
can you spell it?
I spell it
Address?
I tell her
Can you spell it?
I spell it
Suburb?
I tell her
Can you spell it?
WTF.
Trust me, my name or address are not exactly the most fanciest of names, their plain common english words.
I hung up.
Next day I try again. Let me remind you this is all just to connect my dam landline.
I get a female and shes really good, awesome communication skills. She offers me a cheaper international deal & states that I will only pay half the connection fee as I have a HEALTHCARE card. I tell her about all the hassle I had been through & she offers me one months credit on my first phone bill. I hang up happy as larry.
The bill comes in the mail and what do ya know.
FULL PRICE CONNECTION FEE
NO CREDIT has been applied to my first phone bill
&
NO INTERNATIONAL PACKAGE RECORDED ON MY ACCOUNT.
GODDAM.
I call Telstra and they have never heard of discounts on connection fees from a HEALTHCARE CARD only PENSION CARDS. This is after the operator who told me this, had gone on for a good 2 minutes telling me about how great it is to get discounts on a HEALTHCARE CARD. I get the international package added to my account and she apologizes, and thats it.
I can promise you I will never ever recommend TELSTRA to anyone. They are slack & deceiving, and it took all of this drama just to connect a simple landline connection. I had originally wanted to connect with OPTUS but they dont cover my area =(.
DO NOT RECOMMEND TELSTRA, way too complicated!!!
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