Dear Sir/Madam
I have a lot of problem with Telstra customer service in the last 2 years. Recent one is: They banned my home phone number from the access to override code. I hade that access till the May. In the May I moved to another Sydney Suburb (from Blacktown to Mount Druitt). I couldn’t keep my old number (people from Telstra said to me), because of that I got new home phone number. Few weeks ago I have been registered to another company for international calls. When I tried to use that prefix (ex: 1414 0011 country number city number private number) I have got message “The number which you called is not available from this service. Please call Telstra on number 13 22 00”. I rang the number 13 22 00 many times and people who are working there didn’t know what I’m talking about. I contacted the company which prefix I wanted to use. They said from they side everything is OK. After many try I wrote the complain to the Telstra complain department.. I got a call today – Tuesday 21/12/10 from lady called BARU from this department. She stated that she’s my case manager and understood my problem. Baru advised me to call the company which prefix I want to use and ask them to call Telstra. I said to her that another company doesn’t have anything with my home phone number. No one can’t talk with Telstra in behalf of me (Telstra didn’t allow me talk with them when my husband ‘s name was on the our Telstra bill only).
. Baru was kind of pushing me to call that company (Vitel) and ask them to talk with Telstra people about my problem with them. Baru asked me can she clos my case. For me it looked like she just wonted to get rid of me. People from another Company (Vitel) couldn’t believe that I got that advise from Telstra complain department.
I don’t know what to do. Over the phone they are useless, writing complain didn’t give me any result. Can you please advice me what to do.
Kind regard
Marija Derikuca
26/26A
Hythe Street
Mount Druitt
Nsw 21770
My e-mail: [email protected]
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