Well what a saga. This was no doubt the worst customer service I have ever received and the issues still not resolved.
I listed eight issues to be fixed some of which included incomplete orders, yep that’s right, they couldn’t even send the correct order to me.
Bottom line is I have no phone and I’ve payed them over $300 (yes silly me). Not one person at Techoni has contacted me and after many emails no-one showed any real interest in resolving problems. It's like they just ignore you once they have your money! They are deceiving in that they appear to be an Australian company but they import the product from Hong Kong and hence where my problems first started. The phone would not connect to 3G internet and the application centre was in Chinese (IE two of my 8 issues). I believe this should have been easily fixed up by changing the software on the phone and after I sent it back (at my own expense of course) they have not responded as to how, if or when the issues will be fixed.
I've definitely learnt from this experience and while it has cost me money I hope this saves many potential future customers this stress and inconvenience. I will continue to pursue them and recover my costs but I hope my experience saves you from getting into this mess in the first place!!!
Remember the good old rule you get what you pay for.
In a nutshell this is what they did to me
1. Pathetic service 2.no communication skills 3.take your money and don’t fix problems 4.ignore you 5.send incomplete orders 6. Appear to have no quality control system 7 product didn’t do what it was advertised to be able to do
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