On Friday, 9 March I visited Harvey Norman at Coffs Harbour and asked for a HP printer cartridge for my copier/scanner (HP) - I was served by Wayne and as the store didn't have the specified item I wanted Wayne said he would order same and it would be there within a couple of days and that he would call me. A week passed and I was in Coffs Harbour on Friday, 18 March and as I was close by I range the store and was put through to a man named John - I spoke with him and refereed to the sales slip I had and I was told that because of "stocktaking" or some such thing that my item had not arrived. I told John I needed the item fairly quickly and could he ring the suppliers and hurry them along - he replied "it would not do any good as it wouldn't come any quicker" -and he said I was quite welcome to come in and get my money back and buy it elsewhere. I was rather flabbergasted and said I still wanted him to ring the supplier and get back to me on my mobile as I was not at home - I was trying to give him my mobile number to call me and he said "he didn't have a pen on him" - I replied, well as you have my home number when you ring it the answering machine will give you my mobile no. It is now Tuesday evening, 22 March and I haven't heard anything from anyone at Harvey Norman. I know its a small item but I have bought other items from Harvey Norman - a fridge, oven, etc. and have been happy with the service. The fact is, I won $100 gift card last Christmas with a competition through our local newpaper - so I would not be receiving any money back if I cancelled the order. I would dearly love to be a mystery shopper!! I am not a fool and do not like being treated like a fool. My name is Suzanne Ainger and my phone number is 02 66562642 (mobile 0415891222). I would really appreciate a follow up phone call from someone at Harvey Norman (not John)...
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