Harvey norman mackay qld
Faulty mattress not once but twice

We bought a mattress from Harvey Norman Mackay. Four months after purchase matress began to faulter with great big dips in it and ridges. We contacted store and they arranged because it was under warranty to get it fixed by manufacturing company. It had to be carted 1000km away we were without bed for 8 weeks. We got it back then surely enough same problem. Harvey Norman Mackay said they would send it back to manfacturer and get it fixed but we would now have to pay for cartage as it was out of warranty, I argued the point that this was the existing problem when it was under warranty. So between Harvey and manufacturer we did not pay. Due to the floods there was a hold up and it has only been returned to manufactruer, they have now had it 4 weeks and it could be up to 3-4weeks to get it back. They are going to repair it again. In the meanwhile we have been given the same replacement matress twice it is so uncomfortable but is considered by Harvey Norman Mackay as okay. My husband suffers from rhumitoid arthritis and at the moment we have to sleep on double bed to relieve pain from replacement mattress. The staff that took mattress away said he had purchased same sort as us and had the exactly same problem and the manufactures were so rude that he could not get any satisfaction this is Harvey Normans staff. I too have had to deal with the manufactures and the man was absolutely rude and said the matress would once again be fixed and I said so if it happens a third time you will replace he could not guarantee this to me. Harvey Norman are quite aware of this fact and that it is okay to let this happen to their customers. May I also mention that we have bought numerous goods from this store, the last purchase was late last year approx $5, 000 worth of computers. We have bought tvs fridges and stoves yet no one seems to care that this has not been taken care of. We want a full refund and will purchase a different matress off Harvey Norman, why should we at this stage have to deal with the manufacturer, it is now Harvey Normans responsibility to their customer to help
Harvey Norman have photos because we had to prove this to the manufacturer.
Debbie Clifford
0749573653/0427640908
Mackay