We bought an air conditioning unit a couple of years ago from Harvey Norman in Bundall. The make was a Blueway which was recommended at the time. In December we turned it on at the beginning of a hot summer only to find that it was not blowing out cold air and only the fan was working. We contacted Harvey Norman in Bundall to let them know as it was still under warranty and they told us to contact the agent for Blueway (a completely inefficient man in NSW) He told me to email the receipts and documentation and would have a technician call me a week later (he was apparently very busy). Ten days later I called again. Was told to wait for Tech to call. I managed to get the number of the Gold Coast Tech who told me he was waiting for a purchase order number. Back to blueway rep... still no joy..Its now January and we are sweating!! Back to Harvey Norman where Christine tells me she will take care of it and call me back. A week later, still no response. Called and spoke to Christine again. Same story she said she now had spoken to the Tech and given him a purchase order... two weeks later, the tech we are waiting for to call is not taking my calls, call Harvey Norman again..Christine says she will sort it out and call me back that same day. A week later, still no call... Its now the middle of March, we have gone the whole summer without an airconditioner and I will not be making any further purchases from Harvey Norman. How ridiculous... Go Harvey Go!!!
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