I have been in the Harvey Norman Store to purchase many different items I could have purchased much more if it was for the lack of help from the floor staff at the Hoppers Crossing store. Today I purchased a $800. vacuum cleaner from a very knowledgeable staff member but it took me as least 10 minutes to get some help as the staff were too busy talking to each other and the young female behind the counter was to busy chewing with her mouth wide open (not a good sight). I also tried to purchase a Lap top but no one came near me and while my partner and myself tried to get assistance to purchase a sound system for our TV we watched 3 male staff members having a great talk and laugh. They did look our way a couple of times but did not make an effort to assist us. We left not very happy. with the no service policy they have in that store. I did point out to the lady on the register that we couldn't get any help and pointed to the 3 males still standing around talking. She did say she was sorry but she had nothing to be sorry about or maybe she is sorry for working in a place that does not believe in customer service. Well I will have to take my business to somewhere else. My partner always complains when we enter that store as we can not get served we end up leaving again. He believes its just a waste of a drive. signed very disapointed
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