Purchased an oven and cooktop on the 03/02 expecting delivery within ten days. Goods didn't show. Phoned Solar Energy Store asking about the delivery and was immediately put on hold and no-one got back to me. Hung up and had this repeated numerous times. Eventually I got to speak to someone who said there was no record of the sale. I informed this person that there was a record of the transaction at my bank with BULK IMPORTS & EXPORTS PTY LIMITED: ACN-131 768 084 ABN-74 131 768 084 who I am assuming is one of their many masked business names. Anyway after many many more calls they eventually sent the goods to me on the 23/02 and they arrived about four days later and what do you know the oven is DAMAGED. The courier accepted no responsibility and neither did Solar Energy Store. It's now 21/03 and I am on the phone almost everyday to Fair Trading NSW or Solar Energy Trading. Solar Energy Trading told me if I send the damaged oven back they will assess it from there. I am doing this only because I need the oven urgently. THEY ARE AS DODGEY AS DODGEY COMES!!! IT WILL GO LEGAL I THINK.
Their call centre operators need to be taken out the back and beaten with a stick... rude arrogant bunch of idiots... I am in the process of lodging a complaint with the Consumer, Trader and Tenancy Tribunal. Their website is www.cttt.nsw.gov.au if you need it. There is a small fee of around $35 or $5 if you have a consession/ health card.
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