» Shops, Products, Services » Review / complaint: EBGames - Policy | News #1482


I've been a loyal customer of EB games for about 2 years now. I've read through their entire policy, and they CAN'T deny a return if with-in 7 days. I have a level 4 card with my partner and just before I went to return a game, my internet would not let me play it properly on line; and because of that I decided why should I keep a game that I want to play but simply can't. So I went to return it, yet the assistant manger completely refused saying I was no longer allowed to return, AT ALL. I have had this problem a few times with this person and I am not very happy about it. I don't shop ANYWHERE else for my games since there is no where else. Even though they are WAY over priced. A game that came out almost 6 months ago still selling for $100 new? Not right. But I ignore that and still buy it because I don't like buying on line. They have had a loyal customer; and a friend out of me. Yet to plainly refuse me and make me look like an idiot in front of other customers? That's not right! Their manager hates me (for unknown reasons) and they are constantly rude to myself and my daughter. Their newest staff have no idea what they're doing and I'm the one who's got to stand around with a screaming two year old while they continue to teach her the BASICS (she's been there for 3 months already). Honestly it is quite pathetic and I believe the should hire COMPETENT workers who can master a basic computer. The whole store is a shambles and everyone of them is rude. This store needs to fix it's problems because it has just lost a customer, I REFUSE to go there any more and I will just start buying on line from one of their competitors. There is no policy stating nothing about REJECTING a return. He didn't even let me speak about why, just plainly said NO. I find it offensive I was spoken to like shit in a store. Teach the young pricks some manners and get the hell with the program! I am sick of being treated like dirt just because I'm a girl who wants her games to work freaking properly. EB, you SUCK. You are just lucky I'm not calling to abuse the hell out of the district manager for this appalling behaviour.

Company: EBGames

Country: Australia   State: Queensland   City: Ayr
Address: burdekin plaza

Category: Shops, Products, Services


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