The policy clearly states that any changes to plans need to be made 7-14days prior to the day your billing period changes for me thats the 10th of every month.
i put my application in on the 6th of november that is 4days before my plan renews in the mean time they had already deducted my monthly fees on the 3th of november days before the plan is renewed.
however instead of my change of plan starting the next month ie december since my application was NOT within the 7 to 14 day margin they changed their minds and decided to do it this month for november. this is clearly not what i wanted and upon calling and making various request i have only wasted my time and energy. they have not followed policy and when i called them on it i was told the policy had changed upon checking up on this fact there were no apparent changes at all.i was lied to by the customer service rep!
this company is inconsistant, unable to follow its own policy and has no concept of what customer service is.
so now they have 40 dollar that they owe me a plan i cant quite use to be honest im changing server as soon as i can.however i think someting should be done about these big bullies. all these companies mistreat their ustomers as though they aren't accountable for the service they offer.
0 comments