OK, lets do some maths. There are about 30 complaints (although 3 were supportive), so make that 27 complaints, over i believe about 4 years (April '08 to Feb '12)... So about 7 complaints a year on average (although most in 2009). Soldsmart, over that same 4 year period are believed to have sold about 100, 000 products on eBay and probably 150, 000 through their website (total 250, 000). According to these results the complaint rates is 0.000108, or 1 /10, 000... oh, need a better calculator! The conclusion is that Soldsmart IS providing quality products 99.999% of the time, and if there are problems, then the vast majority are being fixed, solved, resolved, like most other companies (perhaps even better than most companies). But there are always going to be a few people who complain, and thats fair enough... Hundreds of people complain about Harvey Norman CLOSE HIM DOWN! they say... Hundreds of complaints about Officeworks - RIP OFF MERCHANTS MUST BURN!!! (lol) Deals Direct THE WORST SERVCE EVER !!! they cry... but Do the maths and you'll get some perspective.
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