» Internet & Web » Review / complaint: Cudo - Never received my item | News #1840

Never received my item

I purchased 2 100% Egyptian cotton bathrobes through Cudo on June 13. Delivery at that time said 4 - 6 weeks. I waited the expected time and nothing arrived. I contacted Cudo again and they gave me a revised delivery date of mid August. I waited the extra time and still no bathrobes. I contacted them AGAIN and was given yet another revised delivery date of early September. I have requested a refund twice and have heard nothing back. I should NOT have to wait THREE months for an item that was supposed to arrive within 6 weeks. This is legalised robbery! I have lodged a complaint with the ACCC and have just issued Cudo with a Letter of Demand. What's worse is that Cudo have some apparent "satisfaction guarantee"; they give a full refund if you're not satisfied! Fat lot of good that does anyone! I'm NOT SATISFIED CUDO - Where's my refund!?!

Company: Cudo

Country: Australia   State: Queensland

Category: Internet & Web


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