» Business & Finance » Review / complaint: Xhamstercams / streamate / - Billing: unauthorized purchase | News #1614

Xhamstercams / streamate /
Billing: unauthorized purchase

I willfully and happily signed up to and have been a customer for about a year (approx). I have made a few small purchases here and there which i have always paid for. My account was linked to my Visa Debit Card (in my name).

last week i logged into my account and noticed there was something wrong, there was a message asking me to contact the customer support as there was a problem with my account.. This is the email i received from the company...

Dear ****,
We apologize for the inconvenience, but your account has been frozen while we wait for some information from you.

For security reasons, we will need you to verify the following so we can reactivate your account:

Your full name and address
The last four digits of the credit card number we have on file
Your last chat date and time
Are you using a proxy, mobile device, or other alternative connection to access our site? If yes, please explain.
Are you allowing anyone else to access your email or your NALI've account?

Have you accessed your account from a different computer or country recently? If so, which countries?

Please respond referencing your account #9460664.

Thank you,

NALIive Support
[email protected]

to my surprise I contacted the online customer support and they simply reset my account.
After logging back in, i found 2 purchases ($100 each) made on my account that were not made by me. These charges also showed up on my Card.

I Immediately contacted the online support people to raise my concern about these suspicious purchases and then to my shock, was told by the person I was chatting to that he/she had just cancelled my account, blocked my Card, refunded EVERY SINGLE PURCHASE i ever made, AND... have notified the law enforcement authorities and that i will now be investigated for credit card fraud!! All of this was done in under 10 seconds, and without any warning or reasoning.

i tried to contact them via phone but I'm guessing it must have been 'that time of the month' for the lady on the other end of the phone, she was a real xxxxx, twisted all my words.

then, to top it all off i received this email.
Our records show you have an outstanding balance due. Please mail the amount shown to the address listed below.

TOTAL DUE: 665.28

Please send a cashier's check or money order in US funds payable to:
NALIve Ref#9460664

Personal checks or cash will not be accepted.

Mail to:
SM Payment Processing Center
Ref# 9460664
P.O. Box 2468
Seattle, WA 98111-2468

I've done some research and fount that a few people are in the same situation... i would love to know how you have all gone with this company.

i always paid for purchases i made, however the 2 $100 dollar purchases made just before receiving the first email were not made by me. these people claim My IP address made the purchases...

who sends an email telling someone to put a check in the mail and send it off to a P.O Box anyway, where is the invoice??? business number???

can these people I've me a bad credit rating??

id love to hear back from other people to find out how you all went, as I don't know whether or not to take this serious or ignore the blackmail threat about law enforcement.


Company: Xhamstercams / streamate /

Country: Australia

Category: Business & Finance


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