» Internet & Web » Review / complaint: Telstra - No-show | News #1254


I have twice sat at home, having taken time off from work, waiting for Telstra and the NBN. No calls or reasons.
Every time I phone the call centre they are very helpful and apologetic but can't give out the technician's name or contact number so I`m left in the dark as to why I am treated so unprofessionally.
I booked my appointment with the NBN for 8 JUly and Telstra on 10 July. Took the day off on 8 July for NBN but no-one came. No reason or phone calls. I just sat at home like a complete fool.
I phoned and the NBN technician came the following Saturday to install the NBN box. A Telstra Technician came the next week, left the modem/router on the fridge and told my family it can't be connected because NBN has to to something. He left a number and left. unfortunately the number was taken down wrongly or something but I couldn't contact Reece. And neither would the call centre give me his number. I found that the internet worked after finding the wireless card in the box. Nothing of their promises to connect one computer and give advice on the others. I still didn't have the NBN phone
I phoned the call centre and was promised high priority. No-one phoned back.
on 25 july Henry phoned to confirm my address. he also booked an appointment for 26 july between 1 and 5. I took time off and waited, yet again like a fool, and no-one came. called the call centre. very friendly, apologetic. They cant tell me why no-one came or give me the technicians name. wanted to book another appointment.
i am at wits end. How many times do I have to wait for them. No-one is accountable or contactable.

Company: Telstra

Country: Australia   State: Tasmania   City: Launceston
Address: 25 Newstead Cres, Newstead
Phone: 0428388566

Category: Internet & Web


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