I bought a Samsung SRS540HP (double door fridge & freezer) in September of thus it is still under warranty.
More then six weeks ago the fridge part stopped working, and I called Harvey Horman, the store I purchased it from. I was given a number to call Samsung to deal with them directly.
Since then I have had nothing but frustration.
A repair person was sent down (an independent company), this took a week, as they were apparently busy. He couldn't fix it or find the problem so he ordered every single part possible. He came a week later, and still couldn't fix it. I was informed that it is the internal wiring, he couldn't do anything about that, and Samsung are to replace it or give me my money back.
I called Samsung (apparently they are in Sydney), and I was told that it will take 2-3 weeks to get an authority to replace it.
Well, I contacted Consumer Affairs in Melbourne, and they said that I have to give Samsung time, but they did contact them and told them to prioritise my case due to circumstnaces. I'm still waiting.
I threatened Sumsung that I will go to the media, so they offered me an inferior and cheaper product. I said that it is not acceptable, and I want my money back. It has been 2 weeks, my cheque is supposedly with management awaiting for a signature.
I've lost my job, cannot buy another fridge until I get my money back, and they don't give a rat's ass about it. I have been told that they will give me $100 for food loss. I cannot see how that can possibly cover food for 6-7 weeks, let alone my petrol for running back and forth to the supermarket to purchase food on daily basis.
I paid $2099 for the fridge... see when & what I'll get back.
However, I will be contacting the media, and fight until I get my money back.
Just a brief mention that I also had bought a Samsung microwave, but had to exchange it at the store as it broke down in 2 days.
I have become allergic to the "Samsung" brand and will advise everyone not to go near them, as their products are inferior quality, appalling customer service and not worth the hassle (its not a matter of if but) when they break down.
STAY AWAY FROM ANY SAMSUNG PRODUCT!!!
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