Aucomplaints.com » Electronics and household app. » Review / complaint: Samsung - Refuse to replace camera under warranty | News #2796

Samsung
Refuse to replace camera under warranty

Purchased a Samsung digital camera for $130 approx. less than 12 months ago. It started malfunctioning like freezing and not reading data cards. Took it back to the retailer who sent it off to get repaired. Came back with same problems after a couple of uses. The camera has been back to Samsung now 3 times and they keep refusing to replace the item. The retailer now sells the camera for under $65, but they wont replace it either. Samsung say its the data card thats the problem, even though it doesnt work with any data card - it failed several different cards, even the retailer experienced this when they installed a brand new data card. Well I now know Samsung cameras are absolute rubbish and retailers who sell them without 100% customer support are blatently ripping off consumers. Dont buy Samsung is the tip, but please, if you have the time send the retailer an email of complaint for me. Its only a small amount of money but this camera has failed when my wife and I were on holidays and hoping to save photo memories of the kids, when attempting to capture special moments at home and in emergencies when it really counts.
[email protected]


Company: Samsung

Country: Australia   State: Queensland   City: Noosaville
Address: Harvey Norman Retail Store

Category: Electronics and household app.

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