I purchased a camera from this company. Their website stated 3 available, so I purchased and paid in full for $281.94 $29 P&H. I received an email stating payment has been received, and the item will be delivered by courier in 3-5 days. I received another email the following day stating the camera was now out of stock and they will refund my money, although their site still showed 3 available. As they still showed 3 available on their website, I stated I wanted the camera I had paid for, not a refund. They then lifted their online price by $95, and said I could pay the extra and receive the camera. I explained as I had already paid for my camera in full, they could not now ask for an extra $95!! They claim the camera needs to be imported, so the cost is extra. There was no mention or 2 different types of stock, one local and one imported. They seem to have made a mess of this sale, and the only way out was a refund. They cannot just "up" their price, after entering into a contract with the buyer. They accepted the sale, took full payment, stated the order was being processed and would be received in 3-5 days, then change their mind?? I received a phone call from Yassar Patel (NZ head office), who said to take the refund or complain to the relevant authorities. The Melbourne office obviously passed the problem on to the NZ head office, as it was too hard to solve.
This transaction has been handled by Expert Infotech Ltd in an unprofessional manner, and they have acted wrongly. Although I had to reluctantly accept the refund, I have passed all the information on to the ACCC in Australia and NZ, and lodged complaints with both.
They continue to sell this camera, as available, but now at the higher price!!
I will never deal with this company again, and suggest others to stay away!!
ALL BUYERS BEWARE!!
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