I, Atul Dogar with my family and friends booked my return tickets from Melbourne Airport (Avlon) to Gold Coast. My booking reference no. is X3LULT and flight no. is TT6939 for five people. Our return flight was scheduled on 18th April at 8:30 am, from Gold Coast. As soon as i reached airport i was informed to hold the cab and go to the service counter to get further information about my cancelled flight. When i went inside they told me that the flight has been cancelled with some unknown problem. So you have to go to Avlon via Brisbane which was scheduled at 2pm, which i think is bad customer service because they didn't bothered me to inform me about the cancellation so that i could have saved my money for the cab from city to the Airport and then from Gold Coast Airport to the Brisbane Airport which was approx. $380 plus wastage of time, few extra meals and physical and mental harassment for all of us. My little one had to suffer lot more as it was his sleeping time but we were forced by the unfriendly staff in heavy rain to search for our own conveyance as they refused to provide us any accommodation for the next available flight or to provide any conveyance to Brisbane Airport. With insufficient information we were roaming all around airport in heavy rain to find out some bus (as it was directed to us by Tiger Airways staff) to Brisbane until we realized that there is no direct bus from Brisbane to Gold Coast. Our child got sick and still not feeling well.
I would like to request you to take some strict action against the company, get me some justice and compensation for our loss not only for money but for time and physical and mental harassment.
Thanks
Regards
Atul Dogar
0433882621
2/95 Bendigo St, Prahran, 3181, Vic
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