Ented a car from thrifty at there heathrow site on-line for a 2 wk. period and after me & my daughter waited at the appointed place at heathrow airport no cortisy car arrived. we found our way by public transport to the shereton hotel as this was marked as their office. when we finally found their small counter behing the door of the hotel I gave the the attendant the required documents, drivers lience, credit card & retal contract in duplicate, and after a few min. he gave me back my gredit card saying it was no good because it had to be english. I asked him why someone arriving from australia 1.5 hrs. ago would have a english credit card and that they had already withdrawn $498 from this same card to pay the rental. he just replied it wasn't his problem so I asked if I could pay cash or something else as it was 8 .0 pm and we were still 100 mls. from our prepaid accommadation. he just shrugged his shoulders and said sorry, no car. I then asked him about a refund so I could rent a car from somewhere else where he told me it was up to head office and they were closed, After we grabbed our luggage and left a bus going back to thr airport pulled up in front of us. We paid the driver and as we were about to sit down the man from thrifty came out and asked for a copy of the agreement so he could refund our money. Buget retals hired us a car at 9 pm. at night with the same credit card and the service was teriffic. On arriving back home I found no such refund had been made so after 5 emails with no reply I contacted the car rental association and recieved a email from thrifty 4 days later, but only to point out there no refund terms and conditions. after more emails that they did not reply I have given it up as a bad experience but would not recomend them to my worst enemy. terrence watts.
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