I am Appalled to say that although I thought that Tiger Airways Australia was a budget airline, I was thoroughly disgusted to find my flight from Melbourne to Sydney on Sunday 22nd May (5pm) cancelled, when I arrived at the Airport at 4pm. I had already checked in using web check-in, and had driven 1 hour to get to the airport to learn it was cancelled. When asked, the staff at Tiger check-in Counters said that they had tried to contact the passengers re: the cancellation at about 1:30pm. That's total and utter rubbish! I never got a call (nor a missed call), I never got an SMS, and I certainly never got an email from them. Obviously they hadn't contacted other passengers either - as there were quite a number of other passengers left stranded to find their own way - as they too were not aware of the cancellation of their flight prior to arriving at the airport!
What really disgusted me, was that they said that the next flight they could get us (me and my sister flying together) onto wasn't until 2.55pm the next day, Monday 23rd May - almost 24 hours after my flight was due to depart! What's to say that if I accepted their offer of the flight the next day, that they wouldn't cancel that flight too... making it impossible to get to my destination? What sort of service is that??? That's not a service. That's a disservice, to any potential passengers trying to get to another destination!
I have only ever flown Tiger once, and I again I had a problem, with the way they communicate with their passengers. Before web-check in was available, they never did once bother to contact me to advise that flight details/times had changed! Is it so hard to advise your passengers prior to them arriving at the airport? And why cant they squeeze you on to a sooner flight if its empty. I think having to wait almost 24 hours is a disgusting effort (if that!) Its just not good enough.
My Advice: Despite the cost of Tiger flights advertised, they may be cheap, but so is their service. Don't fly Tiger!!
Now i'm still waiting on my refund.
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