I had booked several tickets for my family via Tiger Airline Sydney to Avalon on 20/5 and 27/5 with various return dates. On both these dates we had pre-planned family functions and their attendance was important. Unfortunately, flight on both days were cancelled, my sisters whose flight was on 20/5 received their cancellation advice while they were already at the airport and they were left in a situation to accept the next available flight to Talamarine the next day. They that arrived in Melbourne at around 3 pm. They then had to travel another 2:30 hrs to come to Geelong.
The following week the drama repeated when my cousins' flight that was scheduled for the 26th May was cancelled. This time the Airline had contacted them before they go to the airport. As such they cancelled their return flights. They were then advised that the refund will be deposited to the same credit card account that was used to purchase the tickets (my credit card) within 4-6 weeks. When I got this news, on 26th May I rang Tiger Airways to confirm the cancellation and refund situation- the operator then told me that the passengers have already cancelled their flights and have requested the refund which will be deposited to the credit card within 4 to 6 weeks.
As I have not yet received any refund, tonight 26/6 I range Tiger Airways to inquire about the status of my refund. The lady after checking various details advised that the refund will be for one way only as the passengers had not cancelled their Melb to Syd flight therefore they forfeight the return fare. When I challenged the truth of this matter she then put me on hold and then said that they accept the full fare refund and it will be processed within 4 to 6 weeks. I said when I range more than 3 weeks ago (as I did not remember the exact date at the time) I was told that it takes 4-6 week and now after several weeks you again say 4-6 week why is that? She said that because before no one had requested this refund and you have requested it now. I said that the passengers and myself (cardholder) have requested it at the time that the flights was cancelled, she said but it is not in our records... If you want to complain just write to our websites.
This was the level of customer service I got. Tiger Airways is the most unprofessional, unreliable airline I have ever dealth with. My family and friends will never trust Tiger Airways and will never fly with them again.
0 comments