My 16 year old son was booked on a flight from Sydney to Cairns on Sunday 9th October. I had rang Jetstar to let them know that he had lost his wallet with his identification in, as he had travelled from Dubbo NSW the previous night on the XPT. I rang to let Jetstar know what had happened, and they said that they would be able to ask him some security questions and that they didnt think it would be a problem for him to board. Especially because we were going to be at the Cairns Airport to pick him up. I also stated that my son has a learning disability and that it is very important that he travels today as the cost of the one way ticket was expensive. It just so happened that when he presented at the Jetstar terminal in sydney, he was turned away, even though there were notes on his ticket stating that i had rang and explained to them what had happened. He is a minor and he was turned away by Jetstar, the security which is in place is for adults that fly with Jetstar as not all minors have photo ID, my son does not go to school therefore did not have id. I would like for someone to contact me in regards to my complaint asap, as i would like to get to the bottom of this horrible event... Minors should be asked security questions not show photo ID at boarding.
0 comments