0 Votes
Dear JETSTAR this was the 2nd time i have used your airline and i can tell you i am not HAPPY the first time was 4 years ago when i was flying to BALI the 2nd time was in August the is year with my 71 year old mother myself my husband my son & his girlfriend as my husband is from Bali and we go BALI twice a year well this time was no better then the one i had four years ago... this flight was BAD BAD my mother is 71 years old and every time we travel we get ass passage for her well that was not to be there was no one to help her we had to get a wheelchair our self and push her around to get our flight this is not a good way to start your holiday, the 2nd thing i was made to pay extra for our seats to be together for the 5 of us and we already had our set numbers when it come time to board our seats we not the ones i had paid for if you are happy to take extra money from me we should of had our seats we paid for but NO also going over on the flight on the 10the August we had order our meals when the flight att came round we were told that we had to pay with credit card for drinks and meals as we do not carry cards we were told sorry no CASH and that if we wanted a drink to get some water from the tape near the toilet this is not away you think you will be treated on a flight to be told that if you want a drink get it from the tape we mite as well trank from the toilet we also couldn't even get head phones to watch the move we got no help at all from your staff and i also told them on the flight that my motheer has asst passage again no help when we were getting off the flight in BALI OUR FLIGHT WAS JQ37 going over, After carming down and enjoying our stay in BALI i had made a phone call to your customer service office from Bali on the 22nd August about the flight going over i was on the phone for 45 mins triying to get some since or seeing what could be done my mother & myself my son & his girlfriend were flying home on the 31st August on flight JQ38 myself & my mother were on your business class seats when i spoke to you on the 22nd August i was told that my son & his girlfriend would we upgraded to business as well so getting to the check in counter we checked in IN businesse class with my son Grant & his girlfriend Kate thinking all was OK with our seats but NO once again no asst agent pass for my mother and once we got on your flight we were told my son Grant & Kate were down the back of the plane where do you get off treating people like this i no your flights are cheap but to be just over looked not once but twice on your flights it puts a bad taste in my mouth with getting on any of your flights again so i am asking you to fix this up and return our money for the seats that i did not get that i was told i had to pay for to sit together and for the flights and to think that you talk about all your need will be met what a lot of bull i would not fly with your airline again until you take care of all of your customers old & young . i would like a call on this matter with some thing that you can do for us not just me but for the 5 of us thanks vikkie Rasyid confirmation E86JRZ
0 comments