I have flown numerous times in the past and have never had any issues with the airlines I have chosen. HOWEVER this time we have booked a flight with Emirates and pre arranged the seating for the flight WITH A CONSULTANT (Which took over an hour to do) to sit parent and child together. However when we went to check in online - seating has been changed back to one single seat and three other seats about a dozen rows further back. We have spent over four hours in total on the phone with useless consultants who keep putting us on hold, despite requesting to speak with a Supervisor, then they cut us off. Every time we have to phone back (costing us more money) we have had to deal with a different person, repeat the problem all over again to a non english speaking national who does not seem able to help. More requests for speaking with Supervisors have ended up with us being put on hold... and we still are at the time of writing this (this is now 1/2 an hour). I guess that they are hoping that we will just go away - after all they have our money now.
I now have a very irate husband, and two sobbing kids who have had their holiday spoilt before we even leave home. I would never ever recommend them to anyone - not even my worst enemy. Their customer service is non-existant and their consultants are just down right rude. If I had time to change my airline I would however as we are supposed to be leaving in 5 hours, this is now not an option for us.
I will definately be writing to their Head Office - although, if their current customer service is anything to go by, they will probably just shred the letter. However a copy will be sent to Consumer Affairs and more formal forums.
I have also noted that they have no complaints option on their website... Are they conceited enough to believe that they are infallable? You only need to google 'Emirates Complaints' and there are so many sites dedicated to this topic. I wish that I had done that prior to booking our flights!
My preference in future, based on this experience, will be not to fly with Emirates. Also check into the 'web' to see if there are any other customer complaints... I know that there are probably other sites dedicated to other airlines/complaints - look at them and read through other peoples comments... based on them make your own decision as to whom you will fly.
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