My daugher booked a return flight with Jetstar to Bali several months ago. Since that time, the Indonesian Government has ammounced its intention to execute the Bali 9. There have been threats of terrorist reprisals since with the Australian Government now issuing extreme travel warnings.
Sensibly, my daughter and her friends are seeking to cancel their trip. They are taking on board the advice given by the government (much to my relief as a parent). However, Jetstar are impossible to contact. There is only a 131 number which is serviced offshore. The email is restricted to agents. We sent an email only to be told to ring the 131 number. I have written to a PO Box in Melbourne, the Dept or Foreign Affairs and our local MP to get a response and advice. The contact details for Jetstar leaves a lot to be desired.
I think it would be grossly unfair for Jetstar not to refund in this circumstance.
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