» Business & Finance » Review / complaint: LG - Lie to facilitate agreement | News #1226

Lie to facilitate agreement

Disappointed in the manner in the way they tell you they have put a product on hold, get your credit card details, and they just go ahead and process an order without me even signing anything. Harvey Norman Burleigh - This is Fraud, Not happy at all, I want everyone to know that this has happen to me just yesterday, and was told lies by Initial Salesperson - Singh that he was only taking my credit card details to hold the order and all I had to do was quote the invoice no when coming in the authorise sign and it will be processed, well Singh you didn't just put on hold Mate you processed it and I didn't authorise this to happen. I phoned to talk to you this morning to tell you to take of hold and was told by Salesman Dirk that's it was no problem and that product on hold would be cancelled. I then phoned again during the day to check with the Accounts staff if I needed to do anything else, and was told no because nothing had been processed, so my credit card had been used for any payment etc. However went to use my card this evening and was declined as the was Insufficient Funds available, on phone credit card company they advised that there had been an unauthorised payment made from Harvey Norman Burleigh Heads and that they couldn't do anything about this until you contacted which I was a by now pissed off, as three staff members had lied to me and commitment fraud. NOT happy you need to rectify this tomorrow Friday 16th August, by 9.30am. Thank you

Company: LG

Country: Australia   State: Queensland

Category: Business & Finance


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