After ordering as bathroom basin on line, Renovation Boys delivered the wrong basin which was also broken. We were unable to sign for the basin because no-one was home when it was delivered. Our renovation was in progress and our builder couldn't wait for another one to be delivered so we asked for a refund. As far as we were concerned the fact that they delivered the wrong item amounted to a breach of contract. They have been impossible to deal with over this. No one ever rings back and they are clearly not interested in looking after their customers. Because of their continual lack of response over the 3 months we have been trying we have made a formal complaint to the NSW Department of Fair Trading. Even when we threatened them with this we still got no response from them! Phone calls don't get returned, letters aren't replied to - its a disaster. The complaint is yet to go through all the legals, but trust me whatever you do don't deal with Renovation Boys. They are nothing but a rip off and have just missed out on my next order for over $20, 000 worth of bathroom gear for another bathroom because of the bad experience we've had with them.
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