» Internet & Web » Review / complaint: Buyinvite/Ozsale - Online trading in breach of consumer law | News #1157

Online trading in breach of consumer law

I believe Buyinvite/Ozsale are operating in breach of consumer law. This website gives online shopping a bad reputation and the good will of shoppers should not be taken advantage of. Undisclosed faults, parallel brands and substandard quality is not worth the discounts advertised. Worse, they refuse to refund back your purchase unless faulty or incorrect which they will argue against when it's clear that there is no chance of goods being fit for purpose, matching the description or of expected quality when you finally get them.By the time you've returned the product to them, paid postage twice and they've taken your money and their goods back as evidence they've ripped you off. This company's store credit which expires in 6 months is no good for me. They also dont send receipts with the package and the online system is wiped after 6 months as well. Advice: for any hope of a refund, take a photo of the fault before you send it back as they obviously have no time or respect for their customers to check their goods before shipping out or regard for your issues when you contact them. I ordered a vneck sweater and received a short sleeve collared top. My latest top still had a security tag on it. They have complete disregard for genuinely trying to fix issues raised and force you to spend more money for their business. A 'Ripped off by invite or phony oz sales' facebook group has been set up to channel complaints to NSW Fair Trading and ACCC. Online shoppers deserve better.

Company: Buyinvite/Ozsale

Country: Australia   State: New South Wales   City: Sydney

Category: Internet & Web


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