I ordered few items from buyinvite, but unfortunately one of the item was too small despite ordered one size bigger from my actual size and the other item had a different length of pant leg due to this faulty I had to return it back. As long as I received the approval for refund from buyinvite I posted it back, they accepted the items returned and credited my buyinvite account with refund vouchers instead of refunding actual money back to my debit card by which I paid for a product. I have contacted them few times regarding these issues, however they insist that the order was sent according to what i have ordered and that my refund is processed in accordance to their Returns policy. So I have already lodged complaint with Fair Trading and waiting to get their assistance. I just want ALL CUSTOMERS to be AWARE that buyinvite does not refund money back for the items returned, you will be issued with refund vouchers.By their return policy the full refund can be made If the product is faulty or incorrect. Nonetheless I also consider the items bought from them are faulty as it very small for medium size (the item was ordered even one size bigger from my actual one) and other item had a different length pant leg, however I still can not to get a full refund as buyinvite insists that the order was sent according to what i have ordered. So disappointed how can this retailor treat their customers, I had never had such problems with any e-shopping before. I am actually using e-stores a lot, it is so convenient and much cheaper and always get a refund for the products returned, even for the reason that I just did not like the product or I did not like the quality. Few times had immediate refund from Hong-Kong e-stores. This is how these retailors keep their customers happy and keep their customers coming back.
So I wish buyinvite would also treat their customers in the same way and change their retailing behaviour towards their consumers expectations.
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