» Computers & Services » Review / complaint: Lenovo / Think Vision Portable Monitor - Oken but no refund | News #1997

Lenovo / Think Vision Portable Monitor
Oken but no refund

Bought a portable monitor Lenovo Think Vision. Was not working from day 1. Called tech support - IBM. After days of testing (I had to test as per IBM tech support instructions) IBM technicians determined the monitor is useless (faulty by design, hence replacement won't help) Full IBM report sent to Lenovo advising to refund the moneys.
4 Yes four months later and after lots of promises and lies the dud monitor is still with me and no refund.
1. Chandra the (customer doesn't matter) consultant, explained that since he was working from home he could not attend to customer problems.
2. Chandra arranged the courier to pickup the item. 3months later no pickup; blames the courier company.
3. I wrote email to their so called complaint manager. Got email from Chandra saying sorry, after all it is not courier's fault. Finance department delayed the refund.
4. Four months later got a call from a woman, asking me if the monitor was ready for pickup and refund. Yes!
5. Now in fifth month nobody came to pickup the monitor.
Conclusion. LENOVO is an awful organization to deal with. Lots of promises, but never delivering especially on service. If you've got too much money and time and want to burn your cash and waste time, sure go ahead and deal with Lenovo.

Company: Lenovo / Think Vision Portable Monitor

Country: Australia   State: New South Wales   City: Sydney Metro Area

Category: Computers & Services


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