I went into the Moorabbin store Sunday, with a view to purchasing a dishwasher whilst a special promotion was on. I looked at a few and the saleswoman said there was no need to decide today, she could hold the price etc for me for few days.
I returned today and proceeded to purchase one of the dishwashers, but was told as the promotion was over I could have the same price, but not the double guarantee and other promotional offers and she could't let me use my go-card to purchase it.
I would have made the purchase on sunday if she hadnt discouraged me at the time; after all that is what I went there for, then today I am not given the same offers, finance (which I have from previous Harvey Norman purchases) was not available on dishwashers.
Seems having a GO card is a waste of time, she insisted I put it on my bank credit card (and therefore pay interest), saying that the GE finance costs them too much - why offer it then?
I feel that she deliberately discouraged me on sunday so I would have to pay more today. I didn't buy the dishwasher as the terms had changed so much. I wouldn't have wasted my time going to the store a second time if I'd known.
Really not sure that I want to shop at HN ever again. Have searched on-line but unable to find an email address to send a complaint to the store manager.
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