I made three payments for carpet. The first one was credit card over the phone which was the deposit to ensure the price. The second was the remainder of the balance owing minus the installation. This was paid in cash, and the third was the installation paid directly to the installer on the day.
Harvey Norman Caringbah have lost the record of the cash payment and unfortunately I have not kept any of the reciepts as we are selling the property and warranty is not transferable. Harvey Norman Caringbah are harrassing me for the money and are threating to send details to debt collectors. The amount they are missing is $1000. I have paid this but they cant find it.
Fact of the matter is, no company lets someone walk out the door with a TV and then asks for the money, why would they let someone have there carpet installed and then ask for the money. This is not procedure and is not what happened. The final amount owing was paid when the installation was booked in. I have paid the entire amount and do not owe them a cent and I certainly cannot afford to pay them another $1000 for there poor records managment.
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