Check this email trail out - HP misled customers that they will receive a $100 cashback on purchase of a printer. Sent with *original* documents (and received confirmation this was received and accepted) in January and no response still waiting in SEPTEMBER. The call centre was hopeless. I have never been treated with such poor service. Seems 'cash back' offers from HP are the LOWEST priority on their list of services, as a necessary evil, to be avoided and squashed down no matter how much they mislead customers.
Customer ID (can provide on request)
I spoke with the call centre (after being on hold for an HOUR) and was told that there is nothing they can do, this is closed, it was only for a $20 cashback, the receipt was never received, etc etc.
This is totally unacceptable and we have been misled. When we purchased the printer there were big bright letters displayed everywhere that we would obtain a $100 cash back. We have complied with all the terms and conditions as indicated by 'Julia' on the 15th of January this year.
We have received *NO* response, *NO* communication, and on top of this the operator suggested that they "prefer customers get in touch with them to chase these things up", which I have, several times over this week (see email trail).
If a response is not received by close of business today, I will lodge a formal complain with Consumer Affairs.
I've had enough and we are being treated very poorly.
We have been misled.
I will also send this to the relevant complaints department in HP for follow-up, including the proof of purchase and original documents which are attached to this email.
Kind Regards,
Date: Wed, 10 Sep 2008 10:08:29 1000
To: hppromotions
Hi,
IS anyone actually reading these emails?
I will go to Consumer Affairs if I don't receive a response today.
This is ridiculous.
wrote 3rd September
> Hi,
>
> I don't believe this was ever received, can someone confirm if the cheque was sent or if this was deposited?
>
> Thanks,
>
>
>
> hppromotions wrote:
>> Good afternoon,
>>
>> Thank you for your email.
>>
>> We have received your documents and your claim will be processed and validated in the next few days.
>>
>> Expect to receive your cashback in up to 75days.
>>
>> If you have any other questions please feel free to contact us on 1800 004 700 Mon – Fri,
>> 9am - 5pm.
>>
>> Thank you for your continued patience whilst we process your claim & thank you for choosing HP.
>>
>>
>> Kind regards,
>>
>> Ashleigh
>> HP Promotions Team
>>
>>
>>
> Tuesday, 15 January 4:06:01 pm >>>
>>>>>
>> Hi,
>>
>> As discussed with Julia at 4pm today, authorised to send details via
>> email scan to qualify for 5pm cut off.
>>
>> Please acknowledge receipt and acceptance.
>>
>> Kind Regards
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