Had to complete caskback details by mail, as Hewlett-Packard was experiencing numerous problems with acceptance of cashback claims over the net. Rang Hewlett-Packard and told by "Seline" to send in forms before promotion dealine and wait approx. four months for the claim to be finalised. I waited and nothing happened. Over 20 e-mails, phone calls, registered mailing later..."we have declined your claim due to non receipt of either your proof-of-purchase and or correspondence with us in order to settle your claim...(in fine print) The promoter will accept no responsibility for... lost or misdirected mail. Further... the Promoter excludes liability for any problems or technical malfunction of any... technical problems on... the internet... including any non-delivery... to the Promoter... The Promoter's decision on all matters pertaining to this Promotion is final and binding and no correspondence will be entered into..."
In essence, if the Hewlett-Packard web site is experiencing technical problems processing claims and a customer is told to send in the details, Hewlett-Packard is then legally able to decline their own promotional offer. BEWARE!
Anyone in Australia... I have kept a copy of all correspondence. Is it worth pusuing this through a lawyer?
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