These people rang our business and claimed they had been supplying printer cartridges for us in the past. They got a new person who believed them, and she asked for another 12 of our usual cartridges.
When the invoice arrived we discovered that:
- we had never dealt with these people before;
- instead of our usual $27 per cartridge, they were demanding $79 for exactly the same item;
- when questioned about the price, they claim their product was a special high yield product which would last longer. It was not, it's just a standard canon cartridge;
- their receipts were hand written with no ABN or reference to GST;
- they refused to take back the product when we asked for them to be returned.
I have instructed the employees to never deal with Deltec again
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