I have always flown Air New Zealand as the service has always been excellent both over the phone and in person. I was recomended the Emirates Airline, so I thought I would give them a try, as I am buying two tickets for my parents to fly to Australia, for my mothers 70th birthday. Monday 14.7.08, I tried booking airfare tickets for my parents on-line and after so many failed attemps, and no success in booking, I gave up. I contacted the Emirates office and explained that I was having trouble on-line, and all the operator could say, was that I must have done something wrong. I have booked on-line before, and never had a problem. The operator was not helpful at all, and the phone manner was not pleasant at all. I tried again that night Tues 15.7.08, and to my dismay, I was still unsuccessful. I rang the Emirates Office, once again, while on-line, and the next operator I spoke to, I could hardly understand. This operator told me that I couldnt book my flights on-line, they had to be booked on the phone (where on the website does it say that?)This operator was very frustrating, I was placed on hold 4 times, and had to repeat booking details 3 times, and in the mean-time became very irrate, with the service I had recieved over all this. I told the operator I was ready to hang up, and book with someone else, as I couldnt understand him and he asked me to stay on the line. In the end I booked and made payment, and hopped off the phone not a happy customer at all. I paid for 2 e-tickets, which were suppose to be sent to my sisters email address in N.Z (to pass onto my parents), and she should have recieved them that night. Wednesday 14.7.08, I rang my sister in N.Z to confirm she got tickets, and she didnt recieve them. Once again, I rang the Emirates Office, and believe me, by now I was "steaming"! I got a lovely operator (suprisingly, after the last two), explained my situation, and that I was not happy, and she told me that the e-mail address details were wrong and thats why my sister never recieved tickets. Now that just topped the whole "BAD CUSTOMER SERVICE", for me. I had repeatly told the operator all the details, and he still got it wrong! THIS IS NOT GOOD SERVICE, at all and I am not happy at all. In fact I am now worried about the service my parents are going to recieve on this flight. I think my parents deserve to be upgraded from Economy Class, that would make me feel better, considering the poor service I have recieved, this would be greatly appreciated. I dont believe anyone should recieve service like this, and that compensation should be in order. I would like to hear from someone about this immediately. I await your reply.
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