WANTED TO FIND OUT AT BOOKING DESK IF WE COULD UPGRADE TO BUSINESS (STAR CLASS) ON THE RETURN FLIGHT FROM THAILAND USING FREQUENT FLYERS POINTS, AS WE WERE FLYING THERE STAR CLASS. WAS TOLD BY GAETON (STAFF MEMBER) AT DESK THAT THERE WAS NO POSSIBILITY AS FREQUENT FLYER MEMBERS WERE THE 'LOWEST OF THE LOW' - HE WAS EXTREMELY RUDE AND CONDESCENDING - IT WAS VERY TEMPTING TO JUMP THE DESK AND HAVE A QUIET WORD WITH HIM, BUT I WANTED TO GET TO THAILAND. APPROACHED HIM (GAETON) 6 MONTHS LATER ON A FLIGHT TO BALI - TOOK HIS NAME FOR THIS COMPLAINT, AND WAS AGAIN TOLD NOTHING WOULD HAPPEN TO HIM AS FREQUENT FLYERS WERE STILL 'THE LOWEST OF THE LOW'. THE ARROGANCE OF THE MALE PERSON (AND I USE THE WORD LOOSELY) ASTOUNDED ME, AND AS AN EMPLOYER OF OVER 20 STAFF, I WOULD HAVE HAD HIM FIRED ON THE SPOT - SURELY THIS COULD NOT HAVE BEEN THE FIRST COMPLAINT AGAINST HIM.
REGARDS
TONY FIELDS
FREQUENT FLYER AND QANTAS CLUB MEMBER SINCE 1994. 0437155
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