I booked a holiday through Otel.com
During my stay, i ate some hotel food which was poorly prepared and was forced to go to hospital with a serious bacterial infection.
The hotel was lovely, they contacted Otel.com and both parties agreed to refund me 5 nights as compensation.
Otel.com claim to have transferred the money into my account, quoting the same reference number 10 times. I have provided bank statements to prove this has not taken place.
They wont accept my solicitor's calls, wont talk to their bank to initiate a trace. Instead they repeat the same thing over and over without acknowledging my concerns.
I have since contacted my governement to discuss.
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