Be2 is a dating / romance website that appears ligitimate - perhaps rough with a startup feel to it. To use it you must pay a trial fee by submitting your credit card details. Once your details have been submitted, you will be be charged approximately AU$234 for a further six months. According to their website you must cancel at least 14 before teh renewal date.
Despite their claim there is no way to cancel this service. I had previously made contact with the customer service department via email and they advised me that I should do it online and provided instructions on how to do it. These instructions were incorrect as the site was incomplete. Cancellation from the BE2 service is impossible online.
I had sent them emails to manually cancel the service, however, these have not been acted on. It is now my clear understanding that this organisation is fraudulent and deliberately stealing money from credit cards. To this end I am currently in contact with econsumer.gov, a cross border consumer complaints organisation, and have contacted my bank to challenge the BE2 merchant.
Due to the number of complaints and the visibility of those complaints, I advise anybody affected by these frauds to promptly contact their bank in the first instance to find some form of protection against them.
0 comments