» Clothing & Footwear » Review / complaint: Hi Life Health and Beauty - Paris Bra | News #1548

Hi Life Health and Beauty
Paris Bra

I purchased a set of 5 Paris Bra's after seeing the infomercial advertising it. I was forced to buy a set of 5. It took many weeks to receive the product, with no communication from the seller, but my credit card had been debited immediately. When I received them, the Bra I tried on did not fit, support or do anything (give cleavage) it had advertised it would do. I took pictures to prove it clearly did not fit, and my breasts were round near my waist while wearing it. I then tried to return them, but was told by the company I was not entitled to a refund. So I contacted consumers affairs, and lodged a complaint in writing, they sent me a letter back saying they could not do anything and to take the matter to the small claims tribunal. The next day i received an email from Hi life, with a return code and told I would be given a refund once the items were returned. I returned them registered post on the 24/12 and they are still telling me it will be 3 weeks till I get a refund, which they have been saying from the start. Today they contacted me and asked me for the tracking number, they said if I didn't have it that they were unable to issue a refund (luckily I had it, but they had suggested i return the item express post & I would not have had any proof if I had done that). They appeared to have no clue whether my return has been received and asked me to prove it, so they clearly are not recording returns or you would expect that it would be in there "system". I have sent the tracking number, but it takes them days if not a week to get back usually. I expect i will be mucked around for many months to come and will be lucky to ever see a refund. Lots of other people with same isses.

Company: Hi Life Health and Beauty

Country: Australia   State: New South Wales   City: Sydney
Address: 71 Macquarie St Level 12 Sydney NSW 2000
Phone: 61282020300

Category: Clothing & Footwear


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