My Customer Ref. No. : TY10075507 - Item Code: GB3SM
I ordered the Genie Bra by phone after a T.V. Commercial. The bras arrived & I discovered that the free bra is torn in one place. I phoned a few times over a period and was told that no one is around to handle my complaint as the persons in charge are not in and no one is around to arrange delivery. I was also told that it's not necessary for me to return the defective bra. When I asked for a Return Authorization number; I was given my Customer number (above) and was further advised that they shall contact me within a week by which time the 30 days period for returning the defective bra would be over. Would they send a replacement to me then and not cite that the 30 day period is over and that we did not return the defective bra to them as their "Return Policy " conditions have not been met?
I am not happy with the way my complaint is being handled. I expect a replacement "free bra" to be sent to me within the period that you need to process my order, failing which I will make sure that my Face Book & Twitter friends know about your staff's treatment of customers after you have earned our money. I will definitely post the photograph of the defective bra on Face Book to show the whole world that my complaint is genuine and that you guys are only interested in earning our money and not interested in looking after the customers' interests. I await your reply and my replacement.
Thank you.
Camilla Sin
Mob. 0433537071
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