For past two bills i have been charged for two extra phone numbers that dont own, I phoned viptel and was told after lengthy conversations that the two extra numbers 0432705414 and 0434795934 of which i have been paying for was "as we speak" being disconnected i was told i had been credited back all monies i had paid for the extra numbers and deepest apologies current amount owing $119.oo I just received a txt bill stating that i still owe for the extra two numbers as well as my cap contract of $119.00 bill is now $170.01. I have had numerous problems with this company from day one, for first 6 months at least every month they would send a bill and disconnect the service till you paid but they would cut it before due date and take over a week to reconnect after payment received i have a direct credit set up on this account and they withdraw billed amount on a pre determined day automatically so they always got their money every month without fail so effectively what it would mean is for every monthly billing cycle i would not have use of my phone at all for two weeks as it was disconnected. I had every month rang and spend hours on phone trying to sort problem i have on many occasions asked to cancel my plan with them as i felt they were Dodgy. Their customer service is Terrible as employees do not know the products, their is a language barrier, and phone system very rarely works so contacting them is impossible, their is not sufficient complaint resolution process.
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