» Miscellaneous » Review / complaint: Moving Professionals - Dodgy Removalists | News #1654

Moving Professionals
Dodgy Removalists

Aliases used; Discountbackloading, MardiGras Furniture Removals, Moving Professionals, Surfers Paradise Removals, Mr Moving Man & All Australian Moving Company
BEWARE!!! DON'T FALL FOR THEIR TRICKS!! Based on numerous bad web reviews of the MOVING PROFESSIONALS I specifically AVOIDED using this company for my recent move from Sydney to Melbourne. Instead I booked with via To my dismay, once DISCOUNTBACKLOADING had my money (you have to pay their moving fee in full, in advance) they informed me that they contract their work out to MOVING PROFESSIONALS. OMG! I was stuck with the very company I was trying to avoid! They had tricked me by using another trading name, they had my money, would not refund it and I had no choice but to go with them. My experience was absolutely appalling. They are the rudest, most unhelpful and unprofessional company I have EVER encountered. Once they have your money, they couldn't care less about you or your belongings. They arrived 6 hours late on pick up day, meaning I missed my interstate connection and had to spend the night on my landlords’ couch. They never returned my numerous calls enquiring about when the overdue truck was going to arrive. I informed them via both email and phone several weeks prior to pick up that a large truck would not be able to access my home (I lived up a narrow, one way lane), and that a small van would be required. Despite being informed that a small vehicle would undertake my move, on pick up day a large semi with a shipping container arrived. It had to park several blocks away, and the removal men stated that head office never informed them of the access issue to my property. My belongings were jammed into a shipping container, together with other customers’ belongings, and were subsequently transported via train from Sydney to Melbourne. Numerous items arrived with scrapes, chips and dents, presumably from being thrown around in the shipping container whist being transferred from truck to train and back onto a truck again. My shipment took 14 days to get from Sydney to Melbourne. In spite of promising they would call in advance to confirm a delivery date/time in Melbourne, the delivery guys arrived unannounced on my doorstep when I wasn't home, and fortunately a neighbour noticed their truck in my driveway and called me! When I rang up to complain, an unpleasant and nasty ‘piece of work’ called Kelly informed me she wasn’t interested in listening to me, told me to have a nice day, then promptly hung up on me! Nice work Kelly! So - if you're happy to go 2 weeks without your bed, fridge, tv, clothes etc., want your belongings damaged and enjoy rude, unhelpful and unreliable service - then this is the company for you!! Don’t believe a word when they tell you your goods will arrive in 3-5 days. Mine took 14 days to get from Sydney to Melbourne (Yes, that’s TWO WEEKS!!), and they didn't even have the courtesy to return my numerous calls/emails when I tried to find out what was happening with my belongings. These people use a number of aliases including; Discountbackloading, MardiGras Furniture Removals, Moving Professionals, Surfers Paradise Removals, Mr Moving Man & All Australian Moving Company. No prizes for guessing why they need to use so many different names. If you are contemplating using any of the aforementioned companies - you have been warned!!! I will never, ever, EVER use a discount removalist again. In hindsight I would gladly have paid an extra $1000 to use a reliable carrier and avoid the stress, inconvenience, rudeness and damage caused by dodgy operators! Lesson learnt!

Company: Moving Professionals

Country: Australia   State: New South Wales

Category: Miscellaneous


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