I believe that the comments that I have posted/are about to post regarding my experience/experiences with Kitchen Depot, Mile End, South Australia, are fair, reasonable, and, accurate. This information contained herein will also explain, in part, why I asked for a refund of my money paid, plus the interest component. However, as at writing this, no Kitchen Depot representative has agreed to provide me with the interest component of my money.
As at writing this, Kitchen Depot has on its site words which include, "...enjoyable and hassle free way...", "...We care for our customers before, during and after the sale", and, "...We display honesty, integrity and compassion in all we do", and, "Kitchen Depot is committed to providing continued customer satisfaction." accessed online 19th December, 2010.
Firstly, I would like to thank Jenni Godleman for her great service and expertise. I have been advised that she has now left Kitchen Depot, Mile End, South Australia.
Initially, my agreement with Kitchen Depot, Mile End included a request for a certain coloured bench top, that was being discontinued. Without prior knowledge, or, agreement with me, this specific product, that was supposedly put away for me, was sold to another customer. Therefore, I needed to select a different coloured bench top. Hence, more time at Kitchen Depot, Mile End, South Australia.
Arranging final payment of the contract between Kitchen Depot, and myself, I advised a (then) Kitchen Depot representative who took my final payment, that I had already paid some further money towards my kitchen and 2 wardrobe replacements. However, the said representative disputed this with me. Consequently, whilst making my final payment, I paid an additional $1,000.
Later, whilst holidaying, I received a telephone call asking that I return to Kitchen Depot, Mile End as the disputed amount of $1,000 was to be returned to me. This meant an additional trip to Kitchen Depot, Mile End, South Australia.
During November, 2010, when I called Kitchen Depot, Mile End, South Australia, and made the request of an installer attending my home for the final measuring, and, giving this business a fortnight for the installer to attend, I also advised that there was additional work that needed to be done to my home before the installer could complete his/her work, and, that I was hoping that the installer would advise what work needed to be carried out before the kitchen could be installed.
Furthermore, I advised the person with whom I spoke with at the abovementioned time, that I was going to be elsewhere, and will not be at the premises whilst the work was being completed. I scheduled a time for the kitchen portion of the contact only to be installed part-way through January, 2011. In fact, I received a return telephone call from a Kitchen Depot representative after my paperwork was located, during which time, Ireiterated what I needed to have done, when, and, why.