I purchased a dress around Easter at a shop called Flower Clothing and after wearing it only 3 times the material ripped when I lifted my arm about a week ago. I phoned Head Office and told them what happend and that I didn't have the slip anymo... re they said it was fine and I returned the dress to the store on Monday. I received a call from the Operations Manager names Wendy who demanded that I find a bank statement with proof of payment (not sure what happens if I paid cash) or else she will not process this query. I explained that I bought it around Easter and did not have the slip anymore and that I had advised Head Office of this during the previous discussion. Wendy spoke to me in a very familiar way and then told me that she would call back when I "had a change of heart" and slammed the phone down on me! Yet I am the customer who purchased something which has turned out to be poor quality. I then phoned back and asked to speak to a manager they said that Wendy was on the line and I then explained that Wendy was the person who I was complaining about - I spoke to the Line Manager who did not think anything of Wendy slamming phone's down on customers and also wanted to know why I know longer had the slip. Yet on Flowers website they say that Customer Service is very important to them. They are not keen to refund me for their poor quality merchandise that I have barely worn and never even offered to meet me half way as I know longer have the slip. I wonder if they get lots of these calls and this is why they refuse to pay...
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