I was sent a product that I did not order or sign up for. Less than a week later Aus $133.82 was taken out of my account under the name of Purecollegenskin.com. I have never been to this website nor authorised the transaction. I have contacted Australian Consumer Affairs, however they are unable to help as it was done by a US company. On their website there are numerous complaints. With the product was a letter stating that they would continue to send me this product on a monthly basis and charge me for it unless I cancel my account. I followed the instructions of how to do this however, as I never created an account with them I was unable to cancel it. Your help in following this up would be greatly appreciated.
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