I have flown with singapore Airines to the uk previously and with trhe sudden passing of my father had to get to the uk asap for the funeral Flight Center informed me the only flight that could get me there and back for Christmas was with Emirates. So i booked first was the start of it I was traveling by myself back to Manchester and my husband had to care for my children in Australia. The Flight was scheduled to leave Brisbane at 8pm we finally got on the plane and 9.30pm and flew to Singaposre were i was delayed another hour and 3/4 when i and other passengers checked on the screen re transfer flight to Manchester no Gate No Time i was reassured by the flight attendants that we would not miss the flight at this point i was very distressed as i had to get home quickly. I was on to find out i was not the only [person to have missed connecting flights about 100 other passengers were affected too. I was told that they had a flight for al the persons to Manchester at 2.35pm that afternoon we had arrived in Dubai at 8.10am my connecting flight left at 7.55am i had no monies but was provided info re food at a restaurant the staff were rude and told me and fellow passengers to hurry up as they had to clear away the breakfast things bad customer service on the plane with one uptight male steward telling me off for passing him a food tray i just cant believe their customer service bad attitude and all. The Flight home to Brisbane wasn't much better i was shown no empathy or sympathy and was treated like a second class citizen no upgrades occurred. I have attempted to search for a complaints page or feedback page on their website but as yet no luck.
Thanks for letting me air my grievances on this site i am endevouring gain a proper complaints page direct to emirates.
Airlines,
Rachelle M.
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