Have flown Air Asia a number of times without a hitch till now - enquiries on the phone lead nowhere - I was given a reference number, put on hold and then cut off. When I again got on to someone and gave the reference number it didn't mean a thing, the person had no idea what my problem was and I had to go through the whole thing again and again to no avail, the person on the other end had no idea what to do with my query. I then emailed via the Air Asia website - received a request fro the same information again which so replied with the information only for the email to bounce back as it was a no-reply address. They need to train their ground people much better and I must add that I have absolutely no complaints about their flight staff, they are courteous and well groomed and obliging.
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