Myself, my husband and our children, then aged 1 & 3 arrived in Sydney from Manchaster, UK, the beginning of January flying with Emirates. Only three of our four 30kg suitcases arrived (we where emigrating). Last week we received a call from Dubia saying our case had been found with Monach airlines still in Manchester airport. We chased again, early this week and there is no note on the file that anyone has rang and we cannot trace who this person was. They are now going to settle our claim with the minimum amount we are entitled to which is approximately $1500 american dollars. The service has been nothing but appauling, the case contained christmas presents from family for our children as well as many more much needed items. This amount will not allow us to replace even half of what was in that suitcase and we are devastated. I would advise anyone considering flying with Emirates to reconsider, there are many other airlines who I'm sure would give a better service.
If anyone can give some advise on what we should do next we would very much appreciate it.
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